IT support duties include resolving computer-related problems for users. IT support staff may also provide training to users on how to use new software or hardware. They may also be responsible for setting up new user accounts and ensuring that access to the network is properly configured.
IT support staff may also be involved in maintaining and troubleshooting server issues.IT support staff may work in a variety of settings, including corporate IT departments, help desks, and computer support centres. They may also be employed by IT service firms that provide support to businesses on a contract basis. IT support staff typically work during regular business hours, but they may be required to be on call after hours or on weekends in order to respond to emergencies.
IT support jobs require good technical skills and knowledge of a wide range of computer hardware and software applications. In addition, IT support staff must have good communication and customer service skills in order to effectively resolve users’ problems.
IT support jobs typically require a bachelor’s degree in computer science or a related field. Some IT support positions may also require certification from companies such as Microsoft or Cisco. IT support salaries vary depending on experience and education level, but they typically range from $30,000 to $50,000 per year. IT support jobs are expected to grow at a rate of about 8 percent between 2018 and 2028.